With the acceleration of the pace of the continuous deepening of reform telecommunications, there will be historic and profound changes ,from the carrier business services, services manner, quality of service, service awareness, and so on. The traditional mode of the counter customer service will become obsolete, computer technology, in particular the development of network technology, making the comprehensive solutions of offering Internet, telephone, FAX, on-site services, and other services means possible. These services cover pre-market means, sales, after-sales service and the service of the entire system, the way in the service change from passive to active, and truly embodies the principle of "demand creation, and guide consumption," the modern concept of customer service.Short-term goal is to build customer-oriented telecommunications, to provide voice, fax, E-Mail, WWW, letters and other access. To meet the client's business advice, calls enquiries, complaints suggested that business admissible, reminder calls, such as automated response to service needs. To make a client-oriented closed-loop services, with the entire network unified customer service access number of customer service systems.INtess system is the use of CTI Technology (Computer Telephony Integrate, computer and telephone integration technologies), will exchange technology and computer network technology organic combination of intelligent platform;
