Industry:Instrument/Industry Automation/Electicity | Company Type:Foreign Company / Rep. Office | Company Size:
Company Profile:2007-1 - Now China IT ManagerLocation:shanghai/Ottawa/Beijing | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:IT Manager/SupervisorCareer Level:management ( manager / director)
Responsibilities and Achievements:IT Senior Manager (Beijing) 2004.8---2007.1Ensure IT service delivery and IT operational excellence for 2,000 + employees in Chinanorthface outlet
? Built and supervisor operation team to provide 24*7 IT service including business applications, Data Center and infrastructure. Won the global Operational Excellence Award in Y2005
? Worked with global security team to manage virus, vulnerabilities as local security prime
? provide security consult service to JV, external partner and customer
? Designed/implemented/upgraded new technical solution to meet end users’ requirement including Wireless LAN, 802.1x layer 2 security and the largest Unified Communicator deployment for 2500+ users in 2005. The system included CMS 1000 PBX, IVR, ACD, Voice mail, Fax server, soft phone and Microsoft communicator
? Managed Tier 1 data center to provide 24*7 develop environment
? Coordinated with HP/CSC service delivery manager to provide helpdesk and desktop service and improve the level of customer satisfaction.
? Managed the telecom service, conducted ongoing evaluation of carrier service offering and engineering solution to save 10% per year in last 2 years and maintain same or better service level.
? Acted as IS project manager for critical projects such as Beijing new campus project, Shanghai office relocation project, Guangzhou R&D Datacenter expansion project, Sale-enhancement project, ECC security solution, security audit project, successfully deliver these projects with high quality, on time and within budget.
? The majority achievements included 55,000 square meters state-of-the-art IT infrastructure project, Tier 1 data center and the Executive Briefing Center.
Global support manager (Canada) 2000.3---2004.8To ensure that all customer supporting systems are managed and supported effectively
? Provided 24*7 level 2 technical supports to major customers which focus on Asian region
? Worked closely with R&D on new release/patch verification, full development cycle
? Verified and proposal right solution to customernorth face outlet
? Traveled to customer site to provide support and training? Managed rotation schedule and balanced team workload
? Develop the organizational model to provide customers with seamless support services and required service levels
Project Manager (Shanghai) 1998.5—2000.3
Manage the IT outsourcing projects to provide turn-key service
? Project Manager for IT outsourcing project? Coordinated Network Operation Center for customer network issue
? Managed the Carrier service on behalf of customer? Implemented BASF phase I, II projects including WAN, PBX for all offices and manufactures across China
? Acted as the technical liaison between Global NOC and major customer
? Won the COGENT NOC PRODE AWARD for the contribution of the improved the satisfaction of the major customer - BASF
MotorolaIndustry:Telecommunications (Equipment/Operation/Value-Added Service) | Company Type: | Company Size:
Company Profile:1998-5 - 2006-12 Senior System EngineerLocation:Shanghai | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:IT Manager/SupervisorCareer Level:management ( manager / director)Responsibilities and Achievements:cheap northface jackets
Manage the projects in Shanghai and Shandong.
• Participate in the pre-sale activities by providing the detail equipment provisioning/system integration including both hardware and software requirements, doing the presentation and answering the questions from customer. Projects involved included
o Shanghai CDMA wireless Local loop, contract value over US$5 Million
o Shandong Great Wall CDMA cellular system over 7000 voice channels• Performed Networking planning and network evolution including transmission, building and networking requirements
Tyco Fire and SecurityIndustry:Telecommunications (Equipment/Operation/Value-Added Service) | Company Type: | Company Size:
Company Profile:1995-3 - 1998-5 IT Manager
Location:Shanghai | Job Type:Full-time | Department: | Report to: | Number of Subordinates:employees | :
Job Category:Telecommunications EngineerCareer Level:Senior Position (Non-managerial)Responsibilities and Achievements:Directing IT activities within Great China and ensure alignment with business strategy, include IT strategy planning, implementation and governance.
? Formulated IT strategy and Established IT support structure to provide efficient service and compliance with SOX requirement
? Maintained and updated the IT policy, provided the IT security awareness training
? Setup the firewall policy and built IP-VPN solution to remote offices
? Created data backup procedure and policy? Planed and optimized regional infrastructure capacity to support business growth including China Data Center, Firewall, VPN solution, AD/Exchange and DR site
? Implement VMware virtualization solution to reduce the TOC
? Designed and implemented IP based Avaya Call Center to replace the Asterisk PBX/ legacy NEC PBX. The system included Avaya S8730 server, IVR, ACD, BCM & Crystal report server, NICE recording system, CTI interface working with MAS application. Phase II project extended the call center from Shanghai to Beijing and service as DR site for each other.
? Planed and Implemented Info LN(BaaN) ERP solution for 6 Business Unites across great China to replace UFIDA & Timberline
? Deployed Mastermind and security monitoring infrastructures for ADT China, and implemented GPRS based vehicle management system to manage vehicles
? Identified the HRIS application security hole, fixed the risk with vendor
? Integrated HRIS with Sale Commission system? Deployed the Saleforce.com to replace exiting in-housing CRM
? Got “very good” result from 2009 internal IT audit
? Eliminated 80K from telecom expenses through re-design of telecom/Network architectures
